FAQ

How long does it take to process an order?
Most orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, PayPal, and other payment methods available at checkout.
Can I modify or cancel my order after it has been placed?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible with your order number.
Will I receive an order confirmation?
Yes. Once your order is placed, you'll receive an email confirmation, followed by tracking information once your order ships.
How long does shipping take?
Shipping times vary based on the product, shipping method selected, and destination. Most in-stock items arrive within 2-7 business days after shipment.
Do you ship internationally?
International shipping availability varies by product and manufacturer restrictions. Please contact us for specific international shipping inquiries.
How can I track my order?
Once your order ships, you'll receive a tracking number via email that can be used to monitor delivery progress.
Do you offer expedited shipping?
Expedited shipping options may be available at checkout for eligible products.
When can parts be picked up?
Most in-stock items are available for pickup during regular business hours once you receive a pickup notification. Please wait for confirmation before arriving.
Where do I pick up my order?
Orders selected for local pickup can be collected at our Boxborough location unless otherwise specified.
How will I know when my order is ready for pickup?
We'll send an email notification when your order is ready for pickup.
Are all products listed online in stock?
Inventory levels are updated regularly, but availability may change. If an item becomes unavailable after purchase, we'll contact you with available options.
How do I know if a part fits my vehicle or motorcycle?
Product listings may include fitment information where applicable. If you're unsure, contact us with your vehicle or motorcycle's year, make, model, and VIN, and we'll help verify compatibility.
Do you sell OEM and aftermarket parts?
Yes. We offer a combination of OEM, performance, and aftermarket products depending on the manufacturer and application.
Can you special order parts?
In many cases, yes. Contact our team with the details of the part you're looking for, and we'll do our best to source it.
What is your return policy?
Most new, unused items may be returned within the specified return window. Returned items must be in their original packaging and condition.
Can I return electrical or special-order parts?
Electrical, custom-order, and special-order items may not be eligible for return. Please review the product description or contact us before purchasing.
How do I start a return?
Contact our team with your order number and reason for return. We'll provide return instructions and any applicable authorization information.
When will I receive my refund?
Refunds are generally processed after the returned item has been received and inspected.
Can AlphaCars install parts purchased from the eStore?
Many products can be installed by our Service Center. Contact us for availability, pricing, and scheduling.
Do you offer motorcycle service and maintenance?
Yes. Our service team works on a variety of motorcycles and powersports vehicles. Contact us to schedule an appointment.
Can I order parts online and have them installed during a service appointment?
Yes. Contact our Service Center after placing your order, and we'll help coordinate installation whenever possible.
How can I contact AlphaCars?
You can reach us through our Contact page, by phone, or by email. Our team is happy to assist with products, orders, fitment questions, and general inquiries.
What if I can't find the product I'm looking for?
Contact us directly. We may be able to source additional products that are not currently listed online.
Do you offer discounts or special promotions?
Subscribers to the AlphaCars Community receive updates on special offers, product announcements, events, and exclusive promotions.
Is my personal information secure?
Absolutely. We value your privacy and do not sell your personal information. Your contact information is used only to support your orders and keep you informed of relevant updates and offers if you've chosen to subscribe.
Still Have Questions?
Our team is here to help. Contact us anytime and we'll be happy to assist with finding the right product, tracking an order, checking availability, or answering any other questions you may have.

  • TITRE DE LA BARRE D'ARTICLES

    Partager les informations sur l'expédition, la livraison et la politique.

  • TITRE DE LA BARRE D'ARTICLES

    Partager les informations sur l'expédition, la livraison et la politique.

  • TITRE DE LA BARRE D'ARTICLES

    Partager les informations sur l'expédition, la livraison et la politique.

  • TITRE DE LA BARRE D'ARTICLES

    Partager les informations sur l'expédition, la livraison et la politique.